VID is the Video Department for B2B companies. We turn your expertise, people, stories, and ideas into consistent video built around the audience, channel, and business outcome that matter most.
Effective Date: Upon execution of Statement of Work
Last Updated: April 7, 2026
This Services Agreement ("Agreement") is entered into by and between Content Supply LLC, a Colorado limited liability company doing business as VID ("Contractor"), and the individual or entity identified in the applicable Statement of Work ("Client").
By signing a Statement of Work, purchasing a service, or accessing VID's client portal at app.vid.co, Client agrees to be bound by this Agreement in full.
About VID
VID is a video infrastructure company that installs and operates Video Operating Systems (VidOS™) inside B2B marketing teams. VID is operated by Content Supply LLC. Questions about this Agreement can be directed to support@contentsupply.com.
1. Services
Content Supply LLC, operating as VID, provides structured video system deployment, strategic production, and ongoing video operations services. Services are organized into four categories:
A. VidOS™ Install — 30-Day System Deployment
Deployment of a structured Video Operating System including strategy, workflow, tracking, and foundational revenue-aligned video assets.
B. VidOS™ Operator — Ongoing Operations Partnership
Ongoing execution and optimization of the installed Video Operating System under defined monthly production capacity.
C. Strategic Video Sprint — Single Revenue Asset
Production of one defined, business-critical video asset following a structured alignment process.
D. A La Carte and Custom Production Engagements
Individual production projects and custom service engagements not covered by Categories A, B, or C above — including but not limited to photography, animation, Video Sales Letter production, podcast production, event video coverage, UGC campaign management, talent casting, short-form content production, and any other video or content service defined in an executed Statement of Work. Each custom engagement is governed by this Agreement and the specific scope, deliverables, timeline, and fees defined in the applicable Statement of Work.
Services are limited to what is defined in the executed Statement of Work. No custom scopes, ad hoc production, or editing-only engagements are included unless expressly agreed in writing. Contractor does not provide unlimited creative production, ad management, media buying, or in-house staffing unless explicitly defined in the Statement of Work.
2. No Performance Guarantee
Contractor provides structured system deployment and production services as defined in the Statement of Work. Client acknowledges that marketing performance outcomes depend on multiple variables outside Contractor's control, including distribution strategy, media spend, sales execution, and market conditions. Contractor does not guarantee specific revenue, conversion, or pipeline outcomes but commits to delivering services as defined in the Statement of Work.
3. Client Responsibilities
The successful delivery of VID's services depends on active, timely participation from Client. Client agrees to:
Client participation is a condition of service delivery. Failure to participate, respond, or provide required materials does not pause billing or extend the engagement timeline without written agreement from Contractor. Missed sessions or filming days may be forfeited subject to the policies in Section 4.
Timeline projections assume timely client participation, approvals, and asset delivery. Delays caused by Client may extend the project timeline without penalty to Contractor.
4. Scheduling, Cancellation, and Engagement Policies
The following policies protect VID's 30-day deployment timelines and ensure production capacity is honored by both parties. By signing a Statement of Work, Client acknowledges and agrees to all policies in this section.
A. Shoot Cancellation Policy
Client may reschedule a confirmed filming session with a minimum of 12 hours advance notice without penalty, subject to Contractor's availability. Rescheduling is not guaranteed and is offered at Contractor's discretion.
Cancellations received with less than 12 hours notice before a confirmed filming session will result in forfeiture of that session. Contractor will make reasonable efforts to reschedule, but the cancelled session counts toward the cancellation limit below. Client remains responsible for any third-party costs — including crew, location, equipment, and travel — incurred by Contractor in preparation for the session, regardless of when the cancellation occurs.
For production day engagements — including on-site video production, photography, event coverage, and any engagement requiring Contractor to deploy crew, equipment, or travel to a location — Client is responsible for all third-party costs incurred by Contractor at the time of cancellation, regardless of cancellation timing. These costs are billable to Client in addition to any forfeited session under this policy.
B. Repeated Cancellation Policy
If Client cancels or fails to appear for three or more confirmed filming or production sessions during the engagement, for any reason, the following applies:
This policy applies regardless of the reason given for each cancellation.
C. 30-Day Client Inactivity Policy
Active participation by Client is required for service delivery. If Client is unresponsive — meaning Contractor receives no reply to emails, messages, scheduling requests, or deliverable review requests — for a continuous period of 30 calendar days, the following applies:
Contractor will make at least two documented attempts to contact Client through separate communication channels before invoking this policy. The 30-day period begins from the date of the first unanswered communication.
Client may request to reactivate a closed engagement at Contractor's discretion. Reactivation may require a new deposit and a revised Statement of Work at then-current rates.
D. Feedback and Approval Turnaround
Client is required to review and respond to submitted deliverables within five business days. If feedback is not received within five business days, the deliverable will be deemed approved and production will advance to the next stage. Delays in client feedback that push the engagement beyond its defined timeline are the responsibility of Client and do not extend Contractor's delivery obligations.
5. Independent Contractor
Contractor is an independent contractor. Nothing in this Agreement creates an employment relationship, partnership, or joint venture between the Parties.
6. Requests and Throughput — Operator Engagements
For clients enrolled in VidOS™ Operator:
Unlimited production requests are not included in any tier.
7. Change Orders
Any services outside the defined Statement of Work require a written change order and additional fees agreed upon in writing by both Parties before work begins. Verbal requests and informal communications do not constitute approval of additional scope.
8. Fees and Payment Terms
Client agrees to pay the fees defined in the Statement of Work. Standard payment terms are as follows unless otherwise specified:
VidOS™ Install and Strategic Video Sprint50% due at signing. 50% due prior to final delivery.
VidOS™ OperatorMonthly recurring, invoiced in advance. 30 days written cancellation notice required.
A La Carte and Custom Production EngagementsUnless otherwise specified in the Statement of Work, the default payment schedule is 50% due at signing and 50% due prior to final delivery. Where the Statement of Work specifies a different payment structure, the Statement of Work governs. Where the Statement of Work is silent on payment timing, this default applies.
All fees are non-refundable due to capacity reservation and production resource allocation. Client authorizes Contractor to charge the payment method on file for all scheduled payments and any approved change orders.
In the event of a missed payment, Contractor will provide written notice. If payment is not received within five business days of that notice, Contractor may charge the outstanding balance to the payment method on file. Late payments are subject to a 1.5% monthly service charge where permitted by law. Services may be paused if payment is delinquent. Paused time does not extend the engagement timeline without written agreement from Contractor.
9. Creative Control and Revision Limits
Unless otherwise defined in the Statement of Work, Client is entitled to two rounds of consolidated revisions per deliverable. Revisions must be submitted in writing as a single, consolidated document. Requests that materially alter the scope, concept, direction, or strategic positioning of a deliverable may require a change order.
If consolidated feedback is not provided within five business days of delivery, the deliverable will be deemed approved and production will proceed. Approved deliverables are final. VID does not re-open approved deliverables for revision outside of a written change order.
10. Additional Costs Not Included
Unless stated otherwise in the Statement of Work, fees do not include:
All additional costs require prior written approval from Client before being incurred by Contractor.
11. Intellectual Property
Upon receipt of full payment for the engagement:
12. AI and Technology Disclosure
Client acknowledges that Contractor may use AI-assisted tools, software automation, and technology platforms in the production and delivery process. Contractor remains responsible for quality control of all final deliverables. Use of AI tools does not transfer ownership of any Contractor proprietary frameworks or methodologies to Client.
13. Non-Solicitation
Neither Party may solicit, recruit, or hire employees or contractors of the other Party without prior written consent during the term of this Agreement and for one year following its termination or expiration.
14. Confidentiality
Both Parties acknowledge that in the course of this Agreement they may share confidential information. Each Party agrees to hold the other Party's confidential information in strict confidence, not to disclose it to third parties, and to use it only for purposes directly related to performing this Agreement.
Confidentiality obligations do not apply to information that:
This confidentiality obligation survives the termination of this Agreement for three years.
15. Term and Termination
Target timelines are estimates and assume timely Client participation. Delays caused by Client in feedback, approvals, or asset delivery may extend project timelines without penalty to Contractor.
VidOS™ Install and Strategic Video Sprint engagements terminate upon completion of the defined scope.
VidOS™ Operator engagements renew monthly and require 30 days written notice to cancel.
A la carte and custom production engagements terminate upon delivery of the final scope defined in the Statement of Work. For custom retainer arrangements with a recurring monthly structure, the cancellation notice requirements and auto-renewal provisions applicable to Operator engagements apply unless the Statement of Work specifies otherwise.
Either Party may terminate this Agreement for material breach upon written notice if such breach is not cured within five business days of notice.
Contractor may suspend services upon written notice if Client:
If a suspension is not resolved within the applicable cure period, Contractor may terminate the Agreement. All fees paid remain non-refundable. Contractor's remedies are cumulative and not exclusive.
16. Indemnification
Mutual indemnification applies. Each Party shall indemnify, defend, and hold harmless the other Party and its officers, directors, employees, and contractors from and against any claims, damages, losses, costs, and expenses — including reasonable attorneys' fees — arising from that Party's breach of this Agreement or violation of applicable law.
Client is specifically responsible for the accuracy and legality of all claims, representations, and third-party materials provided to Contractor. Client shall indemnify Contractor against any claims arising from such materials.
17. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles. Any arbitration or legal proceedings arising from this Agreement shall take place in Colorado.
18. Dispute Resolution
Any dispute arising from this Agreement shall first be submitted to good-faith negotiation between the Parties. If negotiation does not resolve the dispute within 30 days, the dispute shall be submitted to final and binding arbitration under the rules of the American Arbitration Association. The arbitrator's award shall be final and may be entered as judgment in any court of competent jurisdiction.
In any legal action brought to enforce or interpret this Agreement, the prevailing Party shall be entitled to recover reasonable attorneys' fees and legal costs in addition to any other relief awarded.
19. Agreement Modification
Any amendment, modification, or additional obligation under this Agreement is binding only if documented in writing and signed by authorized representatives of both Parties. Verbal agreements, email exchanges, and informal communications do not constitute modifications to this Agreement.
20. Assignment
Client may not assign this Agreement or any rights or obligations under it without Contractor's prior written consent. Contractor may assign this Agreement to an affiliate, successor entity, or acquirer without Client's consent, provided Client is notified of the assignment.
21. Entire Agreement
This Agreement, together with the executed Statement of Work and any written change orders, constitutes the entire agreement between the Parties regarding the subject matter herein. It supersedes all prior representations, warranties, discussions, and agreements — whether written or oral — relating to the services described.
22. Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions shall continue in full force and effect.
23. Force Majeure
Contractor shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including acts of God, illness, natural disaster, government restrictions, platform outages, or third-party service failures. Contractor will notify Client promptly of any such event and will resume performance as soon as practicable. If a force majeure event continues for more than 30 days, either Party may terminate the affected engagement with written notice, and Contractor will provide a pro-rata refund for any prepaid amounts covering services not yet delivered.
24. Waiver
The failure of either Party to enforce any provision of this Agreement shall not constitute a waiver of that Party's right to enforce that provision or any other provision in the future.
25. Limitation of Liability
In no event shall Contractor be liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits or business interruption — arising out of or in connection with this Agreement or the services provided, even if Contractor has been advised of the possibility of such damages.
Contractor's total aggregate liability for all claims arising under this Agreement shall not exceed the total fees paid by Client to Contractor in the six months immediately preceding the claim.
Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
Contact
Questions about this Agreement should be directed to:
Content Supply LLC — VID
vid.co
This Agreement is effective upon Client's execution of a Statement of Work or purchase of any VID service. By proceeding, Client confirms they have read, understood, and agreed to these Terms.
Effective Date: April 7, 2026
Website: vid.co
Company: Content Supply LLC
Contact: support@contentsupply.com
Introduction
These Terms and Conditions ("Terms") govern your use of vid.co (the "Site") and any services offered by VID, operated by Content Supply LLC ("VID," "we," "us," or "our"). By accessing or using the Site or purchasing any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or purchase our services.
These Terms apply to all visitors, users, clients, and others who access or use the Site.
1. About VID
VID is a video infrastructure company that installs and operates Video Operating Systems (VidOS™) inside B2B marketing teams. VID is operated by Content Supply LLC, a company registered in the United States. Our services include video strategy, production, distribution, and ongoing operations engagements delivered under the VidOS™ framework.
Our registered business contact is support@contentsupply.com.
2. Acceptance of Terms
By accessing vid.co, creating an account at app.vid.co, submitting a service application, purchasing a service, or engaging with any VID content or communication, you confirm that:
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
3. Changes to These Terms
VID reserves the right to modify these Terms at any time. When we make changes, we will update the effective date at the top of this page. For material changes, we will make reasonable efforts to notify active clients and registered users by email.
Your continued use of the Site or our services after any changes to these Terms constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically.
4. Use of the Site
Permitted Use
You may use the Site for lawful purposes only and in accordance with these Terms. You may access and use the content on the Site for your personal or business informational purposes.
Prohibited Use
You agree not to use the Site in any way that:
VID reserves the right to terminate or restrict your access to the Site at any time and without notice if we believe you are violating these Terms.
5. Intellectual Property
VID's Intellectual Property
All content on vid.co — including but not limited to text, copy, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations, and software — is the property of Content Supply LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
The VidOS™ name, framework, and methodology are proprietary to Content Supply LLC. Unauthorized use of any VID trademark, service mark, or trade name is strictly prohibited.
Limited License
VID grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its publicly available content for your personal or internal business purposes. This license does not include the right to:
Client Work Product
All work product produced by VID for a client — including video assets, scripts, strategy documents, brand frameworks, and production deliverables — is owned by the client upon full payment of all invoices related to that engagement, unless otherwise specified in the applicable service agreement. VID retains the right to use anonymized descriptions of engagements and general portfolio references for marketing and business development purposes unless a separate confidentiality agreement prohibits this.
Feedback and Submissions
If you submit ideas, suggestions, feedback, or other materials to VID regarding our services or the Site ("Submissions"), you grant VID a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and incorporate those Submissions into our services or business operations without any obligation of compensation or attribution to you.
6. Services
Service Descriptions
VID offers a range of video strategy, production, distribution, and operations services described on vid.co. The descriptions on the Site are for general informational purposes. The specific scope, deliverables, timeline, pricing, and terms of any service engagement are governed by the individual service agreement or statement of work entered into between VID and the client.
Service Availability
VID limits the number of concurrent client engagements to maintain quality and senior team involvement. Availability for specific services — including the VidOS™ Install, which is limited to three slots per month — is subject to current capacity. Listing a service on the Site does not guarantee immediate availability.
Service Modifications
VID reserves the right to modify, suspend, or discontinue any service offering at any time with reasonable notice to affected clients. Where a service is modified or discontinued after a client has entered into a service agreement, VID will fulfill the agreed scope or provide a pro-rata refund for any portion of the service that cannot be delivered as agreed.
7. Pricing and Payment
Pricing
All prices listed on vid.co are in US dollars and are subject to change without notice. The price applicable to any service engagement is the price confirmed in the service agreement or invoice at the time of purchase.
Payment Terms
Payment terms for each service engagement are specified in the applicable service agreement. Standard payment terms for VID's core engagements are as follows unless otherwise agreed in writing:
All invoices are due within the payment period specified on the invoice. VID reserves the right to suspend service delivery for any engagement where payment is overdue by more than 10 business days.
Taxes
Prices listed on vid.co do not include applicable taxes. Any federal, state, local, or other taxes applicable to your purchase are your responsibility and will be added to your invoice where required.
Refunds
All payments made to VID are non-refundable except as expressly stated in the applicable service agreement or as required by applicable law. Where VID fails to deliver a contracted scope of work for reasons within VID's operational control, VID's obligation is to complete the work rather than to issue a refund, unless otherwise agreed in the service agreement.
8. Client Responsibilities
The successful delivery of VID's services depends on reasonable cooperation and timely input from the client. By entering into a service engagement with VID, clients agree to:
Where delays in delivery are caused by a client's failure to fulfill these responsibilities, VID's delivery timeline obligations are adjusted accordingly and VID's performance guarantees are not affected.
9. Confidentiality
Both VID and the client may share confidential information in the course of a service engagement. Each party agrees to:
Confidential information includes — but is not limited to — business strategies, pricing, client lists, marketing plans, financial information, proprietary frameworks, and any information designated as confidential by the disclosing party.
This confidentiality obligation survives the termination of any service engagement for a period of three years.
10. Warranties and Disclaimers
Site Content
The content on vid.co is provided for general informational purposes only. VID makes no warranties, express or implied, regarding the accuracy, completeness, or currentness of any information on the Site.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, VID provides the Site and its services on an "as is" and "as available" basis without any warranty of any kind, whether express, implied, statutory, or otherwise. VID specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
VID does not warrant that:
Performance Outcomes
VID's service guarantees — including the VidOS™ Install Delivery Guarantee and Adoption Guarantee — are specific operational commitments documented in individual service agreements and are limited in scope to the specific obligations stated therein. VID does not guarantee specific business outcomes, revenue results, conversion rates, or pipeline improvements as a result of any service engagement. The performance of video content, marketing strategies, and distribution systems depends on factors outside VID's operational control, including market conditions, buyer behavior, platform algorithms, and client-side execution.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Content Supply LLC and its officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill — arising out of or in connection with your use of the Site or VID's services, even if VID has been advised of the possibility of such damages.
In no event shall VID's total aggregate liability to any client for all claims arising out of or in connection with a service engagement exceed the total fees paid by the client to VID for the specific engagement giving rise to the claim in the six months preceding the claim.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Content Supply LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses — including reasonable attorneys' fees — arising out of or in connection with:
13. Third-Party Links and Services
The Site may contain links to third-party websites, tools, or services that are not owned or controlled by VID. VID has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
VID does not endorse any third-party website, product, or service referenced on the Site. We encourage you to review the terms and privacy policies of any third-party website or service you access through links on vid.co.
14. Account Registration and Security
Creating an Account
Certain features of vid.co and access to VID's client portal at app.vid.co require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information and to maintain and promptly update that information.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify VID immediately at support@contentsupply.com if you become aware of any unauthorized access to or use of your account.
VID will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Account Termination
VID reserves the right to suspend or terminate your account at any time and without notice if we believe you have violated these Terms or are engaged in fraudulent, abusive, or otherwise harmful activity.
15. Email Communications
By subscribing to VID's email list, downloading a guide or resource, or submitting an enquiry form, you agree to receive email communications from VID related to our services, resources, and updates.
You may opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email or by emailing support@contentsupply.com. Transactional emails related to your account or active service engagements are not subject to opt-out.
16. Privacy
Your use of the Site and VID's services is also governed by our Privacy Policy and Data Protection Policy, both of which are incorporated into these Terms by reference. By using the Site or purchasing any service, you consent to the collection and use of your data as described in those policies.
Our Privacy Policy is available at vid.co/privacy.Our Data Protection Policy is available at vid.co/data-protection.
17. Governing Law and Dispute Resolution
Governing Law
These Terms and any dispute arising out of or in connection with them — including any dispute regarding their existence, validity, or termination — shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.
Informal Resolution
Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting VID at support@contentsupply.com. VID will make reasonable efforts to resolve the dispute within 30 days of receiving written notice.
Dispute Resolution
If a dispute cannot be resolved informally, both parties agree that any legal action or proceeding arising out of or relating to these Terms or VID's services shall be brought exclusively in the state or federal courts located in Colorado, United States. You consent to the personal jurisdiction of those courts.
Waiver of Class Action
To the fullest extent permitted by applicable law, you agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or — if modification is not possible — severed from these Terms. The remaining provisions of these Terms will continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, Data Protection Policy, and any applicable service agreement or statement of work, constitute the entire agreement between you and Content Supply LLC regarding the Site and VID's services. They supersede all prior and contemporaneous agreements, representations, and understandings — whether written or oral — relating to the subject matter of these Terms.
No waiver by VID of any term or condition in these Terms shall be deemed a further or continuing waiver of that term or any other term, and VID's failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.
20. Force Majeure
VID will not be liable for any failure or delay in performing its obligations under these Terms or any service agreement where such failure or delay results from causes beyond VID's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, internet outages, or failure of third-party services.
Where a force majeure event prevents VID from delivering a service, VID will notify the affected client as promptly as practicable and will resume performance as soon as the force majeure condition ceases. If the force majeure event continues for more than 30 days, either party may terminate the affected engagement with written notice, and VID will provide a pro-rata refund for any prepaid amounts covering services not yet delivered.
21. Assignment
You may not assign or transfer your rights or obligations under these Terms or any service agreement to any third party without VID's prior written consent.
VID may assign or transfer its rights and obligations under these Terms — including in connection with a merger, acquisition, or sale of all or substantially all of Content Supply LLC's assets — without your consent, provided that VID notifies you of any such assignment and the assignee agrees to be bound by these Terms.
22. Contact Information
If you have any questions, concerns, or complaints regarding these Terms, please contact us at:
Content Supply LLC — VID
vid.co
We will make reasonable efforts to respond to all inquiries within five business days.
Start with clarity on what video should accomplish, who it should reach, where to focus, and what’s getting in the way. We’ll help you determine the right next step.
Free personalized Video Plan · Built for B2B marketing teams
VID is the Video Department for B2B companies. We turn your expertise, people, stories, and ideas into consistent video built around the audience, channel, and business outcome that matter most.